Help & FAQs

Available below are a list of Frequently Asked Questions to help make your shopping experience easy, quick and enjoyable. If there is something that you are still unsure about after browsing the categories below and/or browsing their topics, feel free to email us or use our contact page with any question or comments. We appreciate any comments and input that you might feel appropriate on helping us increase our customer satisfaction, website functionality and quality of service.

Orders

Payment Options

Sales Tax

Coupons and Gift Certificates

Wholesale

Returns

Shipping and Tracking

Customs Duties/International Orders

Users/Account


Orders:

How do I place an order? Click on the product categories to view products. Click on the product image if you wish to purchase the product or see more detailed information. Select your desired size and quantity, and then click on the Add to Cart button. Your shopping cart is displayed at the right hand side of the screen. To place your order, please click on the Checkout button. The orders are processed securely and in compliance with all Payment Card Industry regulations and laws.

To expedite an order, please call us (305) 364-5489. Expedited orders will be sent via Priority Shipping.

Changes to Orders: If you wish to change an order, please call or email us as soon as possible, with the changes that you want to make. We will try our best to accommodate the change, but it is not always guaranteed. We will keep you updated via email.


Payment Options:

Once you are ready to place your order, click on the "Proceed to Checkout" button. Fill out your billing and shipping information and then you have the option to chose your preferred payment method:

Credit/Debit Card-submit your credit card information as requested and click on "Place an Order."

PayPal and Bill Me Later- If you chose PayPal or Bill Me Later, you will be directed to the PayPal's site to make the payment directly through them, and you will also have the ability to specify which of these two payment methods you prefer to use.

Wire Transfers-you must call us for bank information.

Cashier's Checks- must be mailed in and once it is processed, your order will be shipped.

Payments are processed through a secured server. Your payment information is protected and not seen by anyone else.

When you place an order, a pending authorization is placed on your order for the total amount. Payments are then fully processed when your item ships.

Do you collect sales tax on purchases?

Our website calculates and collects sales tax for orders shipped to a Florida address only.

How do I use a coupon?

You can add a coupon code to your order in your Shopping Cart before Checkout. Type the coupon code in the box next to 'Enter Coupon Code' and click the Apply button.

Promotional Disclaimers:

Shipping Promotions: When applicable, shipping promotions are validated when your order's retail value is larger than the shipping minimum. Shipping offer applies to Ground shipping in the USA only. The promotion is not valid on wholesale or bulk orders; cannot be applied to previous orders; and cannot be used along with other offers.

Percentage Off: This promotion is offered for a limited time and modified at our discretion. It is also up to our discretion to limit quantities. No minimum purchase is required; not valid on wholesale or bulk orders; cannot be applied to previous orders; and cannot be used along with other offers.

Gift Certificates: Gift certificates will be provided via email only. Gift certificates will expire within one year from the purchase date.

How do I order Wholesale?

Please fill out our Wholesale Registration Form here and contact us for more information.

Returns:

You can return a product within 15 days from the date of shipment to get a refund, so long as it is resalable. No refunds will be made on items returned 15 days after purchase. Please fill out this Return/Exchange form (RMA), describing the reason for your return.You will be responsible for all return shipping charges; however, we are happy to refund shipping only if Dragon Do made an error with your order and sent you an incorrect size or style. To get a shipping refund, you must notify us immediately of our error. All returns/exchanges will be at the discretion of Dragon Do. We strive to work with our customers to keep you happy, but if a return is rejected, the decision is final and not negotiable. Money will be refunded in the same form as original payment.

We will accept returns if items are clean and free from wear, unwashed, and are in their original packaging. Some examples of items that are not eligible for a refund are: items that have visible signs of wear, have foul odors or smell of detergent, items with deodorant and makeup marks, animal dander, and any other marks. For hygienic purposes, mouth guards and protective cups/groin guards, chest/breast guards cannot be returned, even if new. Items received which are not eligible for return as defined above will be held by Dragon Do until either return postage is paid or another agreement is made.

Please return the product in its original packaging with tags and RMA number included. For your protection, we recommend that you use a traceable delivery method for all returns and that you insure the delivery; otherwise, you are responsible for damage or loss of products during shipping. No refunds will be made for original forwarding shipping charges, including refused packages and shipments.

Dragon Do processes returns usually within 3 business days of receipt. Additional processing time may be needed during holiday season. You will receive a confirmation email when the return is processed.

Send all returns to:

Dragon Do Fight Gear

RMA Number

7341 NW 54th Street

Miami, FL 33166

Shipping:

You want free shipping and handling?

Simply register with us on our site! Keep in mind that this privilege does not apply if you are checking out as a "guest" and to wholesale accounts.

Has my order shipped?

We ensure fast delivery and it is our aim to process and ship your orders on the same business day. Orders placed after 3PM EST will be processed on the following business day. Within the United States, our delivery time frame is from 2 to 15 business days (depending on your location and shipping method). We ship via USPS, Fedex, and UPS. Please be aware that weekends and holidays are not business days. If you need an item to be expedited, please contact us for the express shipping cost. We ship every item professionally. The shipping costs are non refundable.

How do I track my order?

Click the Track My Order here, or you can either sign in to view your order history or fill in your Order Number and Billing Postal Code in the Check Order box and click the Check Status button. If you have further questions or concerns, please contact customer service for further assistance.

Please note that after the tracking number is available, it may take a few days for the tracking number to be scanned by the USPS even after the package is shipped and on its way.

International Orders/Do you ship to my country?

We deliver worldwide with accuracy and speed. We provide a tracking number. The item/s will be shipped via USPS mail international.

When an order is placed, Dragon Do will contact you by email to inform you of the shipping fee and to remind you that there may be customs and duties due on delivery. The customs and duties fee is charged by your country and not included in the total price of your order provided by Dragon Do. We need your approval in order for your item to be shipped. Please keep in mind that for the purchaser's protection, Dragon Do may request additional information by email. Your phone number and email address is requested along with your order. We will provide you with your total before shipping is processed. Additional shipping charges may apply, including orders that are placed outside of the continental U.S; you will be notified of these additional charges, when applicable.

International deliveries may be delayed due to items being retained in Customs or the country's mail service may process at a slower pace.

Customs Duties and Taxes on International Orders:

If you are subject to Custom Duties and Taxes, you are required to pay all Duties and Taxes on the order.

Users/Account:

Do I need to create an account to make a purchase?

No, you are not required to create an account to make a purchase. However, creating an account helps you earn reward points.

How do I edit my account information?

Click the My Account here or at the top right hand side of our site (icon) and sign in. On the account welcome screen, select Personal Data, Addresses or Payment settings to add or modify your account information.